Apprentice - Python Full Stack with AI

CGI

- Application Support

Bangalore, Karnataka

Employment

Apprenticeship

Batch (Year)

Any

Experience

Fresher

Description

About the Role

The Apprentice will gain training on the ASOP tool suite and work alongside the ASOP support team to provide support to end users. The role involves handling support requests, troubleshooting issues, managing tickets, collaborating with stakeholders, and learning support operations, incident management, and AI-enabled platforms.

Responsibilities

Respond to customer and end-user queries through ASOP tools
Diagnose and troubleshoot issues
Provide solutions or coordinate with stakeholders for resolution
Log, track, and update support tickets in Jira
Communicate issue status and resolutions to users
Provide guidance and instructions for problem resolution
Participate in process mapping and documentation activities
Work with development, QA, and other teams for issue resolution
Stay updated with product knowledge and technologies
Suggest improvements to support processes

Listing Status

Active

This listing is currently active and accepting applications.

Fraud protection: We never charge for placement. Report suspicious activity.

Listing Status

Active

This listing is currently active and accepting applications.

Fraud protection: We never charge for placement. Report suspicious activity.

Requirements

Education

Level: Any Graduate

Courses: B.Tech / B.E., BCA, B.Sc, MCA

Key Skills

application developmentapplications administrationdatabasecommunication skillsproduction supportproblem solvingjiraincident management

Role Details

Application Support

Notes / Highlights

Training provided on ASOP tool suite. Exposure to Atlassian tools (Jira, JSM, Confluence), databases, and AI platforms is preferred. Candidates will learn incident management, triage support models, stakeholder communication, and change management. Role focuses on support engineering rather than software development. Full-time onsite position in Bangalore.