About the Role
The Services Support Associate I will provide internal application support to Deloitte professionals across multiple geographies through various support channels. The role involves incident resolution, service request management and customer support within the Finance Service Desk team.
Responsibilities
- Respond to support requests through calls, chats, emails, webforms, voicemails and fax
- Analyze and resolve application, software and hardware-related incidents
- Escalate unresolved issues to appropriate support teams
- Document incidents and service requests in ticketing systems
- Monitor outages, environment changes and ongoing issues
- Maintain customer satisfaction and service quality standards
- Support first-call resolution and schedule adherence goals
Requirements
- Bachelor's degree in Science, Commerce, Computer Applications or another non-engineering discipline, or a diploma
- Experience with Microsoft Word, Excel and PowerPoint
- Experience troubleshooting hardware, software, internet connectivity or application issues
- Experience using ticketing systems or CRM tools
Preferred Qualifications
- Experience in help desk, contact center, service desk or technical support environments
- Experience supporting users through calls, chat, email and webforms
- Experience troubleshooting application access and technology issues
- Experience working in shift-based support environments
