Customer Support Representative

About the Role

The Customer Support Representative responds to customer service and support inquiries from DarioHealth's B2C members and maintains customer records in compliance with regulatory policies and procedures. The role involves supporting customers through multiple communication channels while delivering an exceptional member experience.

Responsibilities

• Respond to member concerns, questions, and technical support requests through phone, email, and chat
• Follow regulatory policies and procedures while handling customer interactions
• Inform members about DarioHealth products and services and upsell when appropriate
• Maintain accurate customer records in compliance with company policies
• Deliver customer service in a kind, patient, and culturally sensitive manner
• Collaborate with global teams across different time zones
• Perform additional duties as assigned

Requirements

• Prior customer service or customer support experience
• Excellent written and verbal English communication skills
• Excellent telephone etiquette skills
• Strong organizational, communication, and time management skills
• Ability to learn, analyze, understand, and explain complex information
• Proficiency with technology, web-based applications, and mobile applications
• Ability to work independently in a remote environment

Preferred Qualifications

• Additional language proficiency such as Spanish
• Experience with Salesforce or other CRM platforms

Remote Work Requirements

• Quiet, private, distraction-free home office environment
• Reliable high-speed internet with a minimum download speed of 10 Mbps and upload speed of 5 Mbps
• Ability to work effectively from home with discipline and autonomy