About the Role
The Finance Service Desk (FSD) team provides internal business application support to Deloitte professionals across multiple geographies. The role involves handling support requests, troubleshooting application issues, and ensuring high-quality service delivery through various communication channels.
Responsibilities
- Respond to calls, chats, emails, webforms, voicemails, and fax requests
- Analyze and resolve incidents and service requests
- Escalate issues to appropriate support teams when required
- Document incidents and requests in CRM/ticketing tools
- Monitor ongoing issues, outages, and environment updates
- Meet customer satisfaction and service quality metrics
- Ensure proper ticket closure and follow-up
Requirements
- Bachelor's degree, diploma, or equivalent qualification
- Experience with Microsoft Word, Excel, and PowerPoint
- Knowledge of computer hardware, software, internet connectivity, and application performance
- Experience using ticketing systems or CRM tools
- Good communication and customer service skills
Preferred Skills
- Help Desk Support
- Service Desk Operations
- Technical Support
- Incident Management
- Application Support
- Multi-channel User Support
- Troubleshooting Hardware and Software Issues
Shift Timing
