About the Role
Kyndryl is hiring Infrastructure Specialists to provide technical support for mission-critical technology systems. The role involves troubleshooting hardware, software, and network infrastructure issues while supporting customers and internal teams.
Responsibilities
- Provide technical support for infrastructure and network environments
- Diagnose and resolve hardware, software, and system issues
- Handle escalated technical incidents and service requests
- Perform installation, move, add, and change (IMAC) activities
- Support data backup and restoration activities
- Assist with customer installations and technical training
- Work with cross-functional teams to resolve complex issues
- Ensure SLA compliance and complete administrative tasks
Required Skills
- Customer Service or Technical Support experience
- Cisco Nexus technologies
- Cisco IOS technologies
- F5 ASM configuration and troubleshooting
- F5 LTM configuration and troubleshooting
- Problem-solving and troubleshooting skills
- Customer-focused approach
Preferred Skills
- Cisco Certification
- Network Automation
- Scripting knowledge
- Infrastructure Operations
- Network Administration
Benefits
- Technical training and certifications
- Cloud technology learning opportunities
- Career growth and development programs
- Well-being and employee support initiatives
- Exposure to enterprise-scale infrastructure environments
