About the Role
Technical Support Engineering Analyst I - Unified Communications & Project Administration. The role supports unified communications and voice technologies while coordinating UC&C project activities. Responsibilities include technical support for Microsoft Teams, VoIP systems, video conferencing platforms, project documentation, schedules, stakeholder communication, and deployment activities.
Responsibilities
- Provide first-level support for Microsoft Teams, Zoom, Webex, and VoIP/PBX systems
- Troubleshoot voice quality, video conferencing, and collaboration platform issues
- Configure user accounts, phone systems, dial plans, voicemail, and call routing
- Manage project documentation, schedules, status reports, and deliverable tracking
- Coordinate meetings with IT teams, vendors, and stakeholders
- Support UC deployments including phone system cutovers, Teams migrations, and room installations
- Execute testing for voice quality, call routing, and E911 functionality
- Coordinate procurement of UC equipment and vendor management activities
- Develop user communications, training materials, and adoption resources
- Maintain configuration management databases and system documentation
- Complete audits related to UC systems and voice billing
- Generate utilization, call quality, and project performance reports
Requirements
- Associate or Bachelor's degree in Telecommunications, Information Technology, Project Management, or equivalent experience
- Knowledge of VoIP technologies and Microsoft Teams
- Knowledge of SIP, RTP, voice networking, and telephony concepts
- Proficiency with Microsoft Project and SharePoint
- Strong organizational and communication skills
- Ability to work in a collaborative environment
Preferred Qualifications
- Microsoft 365 Certified: Teams Administrator Associate
- CompTIA Network+
- ITIL Foundation
- CAPM
- Experience with enterprise UC deployments and contact center technologies
- Knowledge of UC monitoring tools and audiovisual systems
Work Environment
- Standard business hours
- Regular evening or weekend work may be required during deployments and maintenance windows
- On-site role based in Bengaluru
