About the Role
As a Client Data Analyst in Operations, you will review and enhance data collection and verification processes to ensure KYC records are accurate and complete. You will support client onboarding, improve operational efficiency, and help maintain regulatory compliance while promoting a culture of accountability and risk awareness.
Responsibilities
- Address escalated service issues while maintaining high standards of customer service.
- Act independently and make strategic decisions based on data, insight, and experience.
- Support client onboarding and fulfill AML and KYC requirements, ensuring compliance and risk assessment.
- Conduct investigations to establish AML typologies and prepare accurate reports.
- Identify opportunities to refine processes, improve operational efficiencies, and manage stakeholder relationships.
- Analyze transaction data to identify patterns and verify legitimacy.
- Interact with bankers and customers to obtain required information.
- Review and enhance data collection and verification processes to maintain accurate KYC records.
Requirements
- Exceptional research and analytical skills with the ability to analyze large volumes of unstructured data.
- Strong customer service skills and ability to multitask in a high-volume environment.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong digital literacy.
- Ability to work independently and manage stakeholder relationships effectively.
- Strong problem-solving and communication skills.
Preferred Qualifications
- In-depth knowledge of KYC and AML policies.
- Experience in risk, audit, or process improvement.
- Experience with mainframe and PC-based systems.
- Experience with digital process automation.
- Project management and process improvement experience.
- Ability to work effectively in fast-paced environments.
About the Team
J.P. Morgan's Commercial & Investment Bank provides banking, markets, securities services, and payments solutions to clients in more than 100 countries.
