About the Role
The Customer Service Representative is responsible for delivering an optimal customer experience by processing customer requests, resolving inquiries, supporting sales initiatives, and maintaining high standards of service quality.
Responsibilities
- Process customer requests including orders, quotes, returns, catalogs, samples, product information, and service inquiries.
- Understand customer expectations and provide suitable solutions.
- Generate new and repeat business through customer service initiatives and product promotions.
- Follow up with customers to ensure ongoing satisfaction.
- Maintain high standards of quality and service excellence.
- Process work efficiently while meeting productivity and quality goals.
- Research and expedite customer requests.
- Monitor delivery schedules and product quality to meet customer requirements.
- Provide pricing and delivery quotations within company deadlines.
- Process international orders involving multiple currencies and requirements.
- Provide chat support and language support as required.
- Support company quality and customer service initiatives.
- Communicate professionally in verbal and written formats.
Requirements
- Bachelor's degree.
- Effective time management and organizational skills.
- Professional verbal and written communication skills.
- Ability to work in a customer-facing environment.
- Ability to meet productivity and performance objectives.
- Successful completion of Customer Service Representative I Professional Progression Plan.
- Consistently meets or exceeds Customer Service Representative II performance metric requirements.
