About the Role
Wipro is hiring Process Associates for its Kolkata location. The role involves handling customer queries, processing transactions, maintaining records, troubleshooting issues and delivering quality customer support while meeting defined service levels.
Responsibilities
- Manage process transactions according to quality standards
- Handle client requests through phone and email channels
- Document customer information and issue details accurately
- Track queries and resolution activities using designated systems
- Follow standard procedures to resolve client issues
- Maintain knowledge resources and customer support documentation
- Escalate unresolved issues to team leaders when required
- Provide product support and troubleshooting assistance
- Process customer interactions accurately using tracking tools
- Conduct follow-ups and collect customer feedback
- Participate in training programs and continuous learning activities
Requirements
- Higher Secondary or Graduate qualification
- Excellent English communication skills
- Excellent typing skills
- Knowledge of basic computer operations
- Strong listening and customer service skills
- Willingness to work late evening and night shifts
- Ability to work from office
Preferred Qualifications
- Experience in US Healthcare processes
