Technical Support Analyst

About the Role

Join Oracle as a Technical Support Analyst to investigate application issues, troubleshoot technical problems, and support enterprise customers across global environments.

Responsibilities

• Investigate frontend and backend application issues
• Perform troubleshooting using logs, databases, and server tools
• Query and update database tables using SQL
• Work on incident, problem, and change management activities
• Document resolutions, investigations, and knowledge articles
• Collaborate with internal teams and global stakeholders
• Provide technical and customer support across shifts

Benefits

• Opportunity to work with Oracle cloud and enterprise technologies
• Exposure to global support and incident management systems
• Competitive employee benefits and learning programs