Customer Support Representative (Email Process)

About the Role

WNS is hiring for an International Airlines customer service process. The role focuses on handling customer queries and complaints through email while delivering high-quality customer service and ensuring timely resolution.

Responsibilities

• Draft professional emails to resolve customer queries and complaints.
• Deliver exceptional customer service while handling sensitive customer issues.
• Ensure prompt and accurate resolution of customer concerns in line with airline service standards.
• Maintain professionalism and accuracy in customer communications.

Requirements

• Graduate qualification.
• Excellent written and verbal communication skills.
• Strong email drafting and comprehension abilities.
• Customer-centric approach with a problem-solving mindset.

Eligibility

• Freshers can apply.
• Candidates with 6+ months of customer service or email support experience are welcome to apply.

Registration is mandatory prior to attending the interview process.